LONDON OFFICE
TERMS & CONDITIONS FOR INDIVIDUAL CONSUMERS (NON-BUSINESS)

1. Services such as telephone answering, mailing address, fax forwarding and other virtual office services are provided by London Virtual Office Solutions Ltd trading as London Office. Registered in England, Company Number: 4667938. VAT Registration Number: GB 809 1134 50. Money Laundering Registration Number: 12305557. Our principal business address & registered office is Dalton House, 60 Windsor Avenue, London SW19 2RR. Tel: 020 8417 1605 Fax: 020 8417 1609. info@lvos.com, www.londonoffice.co.uk. We may ask partner companies to supply part or all of the service on our behalf but London Office remains the principal provider of these services.
2. You have seven working days to cancel your service once you have received confirmation of your order via email. Cancellation must be made either by email or in writing before the end of this seven working day period. Your service cannot begin before the end of this period UNLESS you provide an email or written agreement that you understand that you are waiving your rights of cancellation from the date your service begins.
3. The minimum period of service for telephone, fax and mail services is three months. Beyond two months, either party may terminate telephone, fax and mailing services by giving one calendar month's notice by email or in writing for which an acknowledgment has also been received. We reserve the right to terminate the service without notice or refund if any of these terms have been breached or it is our belief that the service has been used for illegal, immoral or improper purposes. Upon termination of service, you must take all reasonable steps to notify all your contacts using this office of your new address, telephone number(s) & fax number(s) or the termination of use of your address, telephone number(s) or fax number(s).
4. The appropriate set-up fee, holding deposit & service fee are payable in advance and our credit terms is payment within 7 days of invoice issue. If the service fee or usage charges are not paid when due, the service may be immediately suspended without notice and a late payment compensation fee of either £25 plus VAT, currently £29.38 including VAT for mailing/faxing services or £50 plus VAT, currently £58.75 including VAT for telephone and full virtual office services will then be invoiced and is payable before your service is reactivated. All calls, messages, faxes and mail items received shall be held and can only be collected or forwarded when such payment is made. If payment has not been received seven days after service has been suspended then the service may be deemed to have terminated. All mail held by us at termination of service shall be returned to sender or destroyed, as appropriate. Outstanding monies will be deducted from the holding deposit. Any outstanding monies beyond the amount of the holding deposit may be recovered by a debt collection agency or through a claim to the relevant County Court.
5. To receive our services you must provide us with documents that confirm your identity, company identity, address and other contact details as indicated in our registration form. We may, on demand, at the beginning or any time during provision of service, require specific original or copy documents to confirm and verify details that you have provided us. Failure to provide such documents would result in immediate termination of service without notice or refund. You must inform us immediately by email or in writing of any changes to your contact details, including your email address, or change requests to your service. We reserve the right to suspend or terminate your service if we are unable to contact you appropriately.
6. All mail items received and business information acquired is treated as commercially confidential and will not be disclosed to anyone outside our company or partner companies we use in the provision of your service. We reserve the right, however, by virtue of Section 29 of the Data Protection Act 1998, to disclose information to the police or other enforcement agencies for the purposes of detection and prevention of crime and the apprehension/prosecution of offenders.
7. Mail can be collected (except from the London mailing addresses that only provide forwarding facilities) during normal working hours or forwarded to the stated contact address. Any changes to the contact address must be given in writing or sent by email. We cannot accept any packages containing goods or merchandise at any of our addresses except at our Green Lanes, N13 address and only with prior permission. We reserve the right to open any items before collection or forwarding that may be suspected of containing dangerous, illegal, improper or inflammatory material or substances.
8. If mail items received exceed an average of 75 each month or more than 100 in any given month we reserve the right to add an additional levy of £0.10 plus VAT, currently £0.175 including VAT, for each item received.
9. The customer agrees that it will not use the services provided for any illegal, immoral or improper purposes and shall fully indemnify London Virtual Office Solutions Limited trading as LONDON OFFICE for any costs, expenses or losses, including professional fees, incurred in dealing with any breach or reasonably suspected breach of this provision by the customer.
10. We reserve the right to vary any of the above terms & conditions by providing you one month's notice of such variations via an email sent to the current email address held on our records.
11. Due to the type of services we provide any compensation claim shall be limited in total to one month's service fee. We cannot accept any compensation claim that is the result of consequential loss and, by accepting these terms you fully agree to indemnify us from any such claim. You also fully agree to indemnify us from any claim, for whatever reason, from a third party and that any such claims will be handled solely and completely between yourself and the third party.

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